Respecting time — yours and ours.

To ensure we can continue offering a smooth and fair experience for everyone, we kindly ask for your understanding and cooperation with the following policies.

At Guava, we understand that unexpected circumstances arise. However, late cancellations and missed appointments impact our team and prevent other clients from accessing our limited appointment availability. We ask for your understanding and cooperation with the following policy.

Cancellation Notice Requirements

48 Hours' Notice Required
We require a minimum of 48 hours' notice for all cancellations and rescheduling requests. This allows us time to offer your appointment to another client and ensures our practitioners' time is respected.

Cancellation Fees

Late Cancellations (Less than 24 hours' notice)
Cancellations made with less than 24 hours' notice will incur a cancellation fee of 50% of the booked service value. This fee will be charged to the payment method on file or invoiced for payment before your next appointment.


No-Shows
If you do not attend your appointment and have not contacted us, you will be charged 100% of the booked service value.


Exceptions
We understand that emergencies and genuine illness occur. In such circumstances, please contact us as soon as possible. Management will assess exceptional situations on a case-by-case basis with discretion and compassion.


Repeat Cancellations
Clients with a pattern of late cancellations or no-shows may be required to:

  • Provide a deposit to secure future appointments
  • Book services with a credit card on file
  • Accept alternative booking arrangements

This policy helps us maintain fairness for all clients and respect for our team.

How to Cancel or Reschedule

To cancel or reschedule your appointment:


  • Call us during business hours: 5971 4927
  • Email us: Info@guavahairbody.com.au
  • Use the link in your appointment confirmation SMS or email
  • Please do not rely on social media messages for time-sensitive cancellations.

Salon-Initiated Cancellations

In the rare event that we need to cancel your appointment (due to unforeseen circumstances, practitioner illness, or facility issues), we will:

  • Contact you as soon as possible
  • Offer you priority rebooking at your earliest convenience
  • Provide a complimentary add-on service or complimentary product gift or service where time & stock allows for the inconvenience

Your understanding and cooperation with this policy allows us to continue providing the exceptional, personalised service Guava is known for. Thank you for respecting our time and the time of other clients.

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Do You have a question that's not answered here?

We're here to help. Please call us during business hours, send us an email, or use the contact form on our website.

We look forward to hearing from you.

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