Privacy Policy

Your trust means everything to us.

At Guava, we value the confidence you place in us — both in the salon and online. Protecting your privacy is an essential part of the care we offer.

This policy outlines how we collect, use, and safeguard your personal information when you interact with our website, book a service, or make a purchase.

Last Updated: October 2025

1. Introduction

Mane Haven Education ("we," "our," or "us") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website www.manehavenedu.com.au or use our services.

This policy complies with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and applicable privacy legislation.

2. Information We Collect

2.1 Personal Information 

We may collect the following types of personal information:
Contact Information:

Name
Email address
Phone number
Postal address
Business name

Account Information:

Username and password
Course enrollment details
Payment information (processed securely through third-party payment processors)
Purchase history

Professional Information:

Job title or role
Salon or business name
Industry experience level
Professional interests

2.2 Automatically Collected Information 

When you visit our website, we may automatically collect: 

IP address
Browser type and version
Device information
Pages visited and time spent on pages
Referring website
Geographic location data
Cookies and similar tracking technologies

2.3 Information You Provide 

We collect information you voluntarily provide when you: 

Create an account or register for courses
Make a purchase
Subscribe to our newsletter or mailing list
Contact us with inquiries or support requests
Participate in surveys or feedback forms
Engage with our social media
Post comments or reviews

3. How We Use Your Information

We use your personal information for the following purposes: 

3.1 Service Delivery

Processing and fulfilling course purchases
Providing access to educational materials and content
Delivering customer support
Sending transactional emails (order confirmations, course access details)

3.2 Communication

Responding to your inquiries
Sending newsletters and educational content (with your consent)
Providing updates about new courses, resources, or services
Sending important service announcements

3.3 Improvement and Personalization

Analyzing website usage to improve our services
Customizing content and recommendations
Conducting research and analysis
Understanding customer preferences and needs

3.4 Marketing

Promoting our courses, resources, and services
Running promotional campaigns (with your consent)
Social media marketing and engagement

3.5 Legal and Business Purposes

Complying with legal obligations
Protecting our rights and property
Preventing fraud and abuse
Enforcing our Terms and Conditions

4. Legal Basis for Processing (GDPR Compliance)

For users in the European Economic Area, we process your personal information based on:

Consent: When you opt-in to marketing communications
Contract: To fulfill our obligations under our Terms and Conditions
Legitimate Interests: To improve our services and communicate with you
Legal Obligation: To comply with applicable laws

5. How We Share Your Information

5.1 We Do Not Sell Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. 

5.2 Service Providers

We may share your information with trusted third-party service providers who assist us in:

Payment processing
Email delivery and marketing automation
Website hosting and maintenance
Analytics and data analysis
Customer relationship management

These providers are contractually obligated to protect your information and use it only for specified purposes.

 
5.3 Legal Requirements

We may disclose your information when required by law, such as:

In response to court orders or legal processes
To comply with regulatory requirements
To protect our rights, property, or safety
To prevent fraud or illegal activities

5.4 Business Transfers

If Mane Haven Education is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Cookies and Tracking Technologies

6.1 What Are Cookies

Cookies are small text files stored on your device that help us improve your experience on our website. 

6.2 Types of Cookies We Use

Essential Cookies: Required for website functionality
Performance Cookies: Help us understand how visitors use our website
Functionality Cookies: Remember your preferences
Marketing Cookies: Used to deliver relevant advertisements

6.3 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

7. Data Security

7.1 Security Measures

We implement appropriate technical and organizational security measures to protect your personal information, including:

Secure encryption (SSL/TLS)
Password-protected access controls
Regular security assessments
Secure data storage
Employee confidentiality obligations

7.2 Limitations

While we take reasonable steps to protect your information, no internet transmission or electronic storage method is 100% secure. We cannot guarantee absolute security. 

7.3 Your Responsibility

You are responsible for:

Maintaining the confidentiality of your account credentials
Using strong, unique passwords
Notifying us immediately of any unauthorized access

8. Data Retention

We retain your personal information for as long as necessary to: 

Provide our services to you
Comply with legal obligations
Resolve disputes
Enforce our agreements

When your information is no longer needed, we will securely delete or anonymize it.

9. Your Rights and Choices

9.1 Access and Correction

You have the right to:

Access the personal information we hold about you
Request corrections to inaccurate or incomplete information
Request a copy of your information

9.2 Marketing Communications

You can opt-out of marketing communications at any time by: 

Clicking "unsubscribe" in our emails
Contacting us at contact@manehavenedu.com.au
Updating your communication preferences in your account

9.3 Additional Rights (for Australian Residents)

Under the Australian Privacy Principles, you have the right to: 

Know what personal information we hold
Request deletion of your information (subject to legal obligations)
Complain to the Office of the Australian Information Commissioner (OAIC)

9.4 Additional Rights (for EU/GDPR)

If you are in the European Economic Area, you also have:

The right to data portability
The right to object to processing
The right to restrict processing
The right to lodge a complaint with your local supervisory authority

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

13. Social Media

We maintain a presence on social media platforms (e.g., Instagram @mane.haven). Your interactions with us on these platforms are governed by the privacy policies of those platforms in addition to this policy.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by: 

Posting the updated policy on our website with the "Last Updated" date
Sending an email notification (for significant changes)
Displaying a prominent notice on our website

Your continued use of our services after changes indicates your acceptance of the updated policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: 
Mane Haven Education  Email: contact@manehavenedu.com.au  Instagram: @mane.haven  Website: www.manehavenedu.com.au

16. Complaints

If you believe we have breached your privacy rights, please contact us first so we can attempt to resolve the issue. If you are not satisfied with our response, you may lodge a complaint with:

Office of the Australian Information Commissioner (OAIC)  Website: www.oaic.gov.au  Phone: 1300 363 992  Email: enquiries@oaic.gov.au

17. Consent

By using our website and services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

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